Ticketmaster, thanks for nothing!
I’ll make this ‘blog entry short and sweet. Well, maybe not so sweet! I just filed a complaint online with the Better Business Bureau against Ticketmaster.com, because they really made me mad. Here is the complaint:
Complaint Type* Advertising Practices
Complaint Summary (150 characters maximum) Tried to purchase tickets for Radiohead concert at 4/12 10 AM PDT per ad. No tix available within 1 second. Redirected to co-owned TicketsNow.com.
Describe your problem with Ticketmaster Corporation (1500 characters maximum)* Tickets for the Radiohead concert at the Hollywood Bowl and Santa Barbara Bowl went on sale at 10 AM PDT on 4/12/08. Within 1 second of Ticketmaster making the link to purchase active, customers, including me, were redirected to purchase from http://www.ticketsnow.com/ConcertTickets/Radiohead_Tickets.html at a highly inflated price above the actual ticket cost from Ticketmaster. It is my understanding that Ticketmaster.com also owns TicketsNow.com. It appears that this was all a pre-planned scheme to rip-off the consumer. I have seen hundreds (well, okay… a few) other blog posts today about this same issue.
So WTF do you want Ticketmaster to do about it?* 1. Stop deceptive ticketing practices. 2. Offer tickets fairly and at the advertised price. 3. Stop exclusive pre-sale offers that exclude the majority. 4. Stop giving preferential treatment to Ticket Brokers. 5. Disclose that they own TicketsNow.com 5. Be prevented from using any bait-and-switch tactics. 6. Provide me and others, with the tickets we could have purchased from TicketsNow.com at the TicketMaster price. 7. Stop charging inconvenient excessive and unreasonable “convenience fees.”
Ticketmaster.com
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You are preparing a complaint for: |
Ticketmaster Corporation |
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3701 Wilshire Blvd 7th Floor |
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Los Angeles, CA 90010 |
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Contact: |
Geoff Carns |
So, let’s see what happens. I’ll keep y’all posted. If you want to complain too… http://www.labbb.org/
Peace out!
–gj (acomputerpro)
April 17, 2008 at 10:29 am
I’m not surprised. Ticketmaster is owned by EXPEDIA and EXPEDIA tried to scam me once (Click on my name to read about my case). Deceptive business practice migh tbe common for all EXPEDIA related businesses.
April 24, 2008 at 11:55 am
That’s interesting, I’ve never had a problem with Ticketmaster! (Other than the amount that they charge for a “convenience” fee.) Good luck! - Tiffany Orkin
May 22, 2008 at 4:31 pm
TicketMaster bought TicketsNow for 265 Million dollars. Eventually they (ticketmaster) will hold the best seats back from ticketmaster.com and you’ll be buying from the secondary “partner” site, ticketsnow.com. They may have some sort of preferred broker relationship to make it look legit but don’t be fooled…TM wants a piece of the secondary market, they can’t help themselves the markups are crazy!
You’re better off doing price comparisons once they kick you over into the secondary market, ticketsnow.com is more expensive due to markup and hidden fees than some of the other secondary sites like stubhub, razorgator and ticketliquidators.com.